Letter Art FAQ

What are your Letter Art prices?
Regular Framed Name (standard frame)- $109.99
Regular Framed Name (premium frame) - $124.99
Sepia Photo Upgrade (not per photo) - $5
Canvas Signs (any color) - $119
Signature Boards (only available in Premium Frame)-$229.99
Shipping Standard Frame or Canvas - $18 for 1 frame and $3 for each additional frame
Shipping Signature Boards - $25

Where do you get your Letter Art photos?
All of the unique Letter Art photos have been taken on family trips over the US and Europe. Every Letter Art photo was taken by a member of our family and they are only available through Letter Keepsakes. Using our Letter Art photos, you will be able to create a custom keepsake for your loved ones; celebrating a brides new last name, a couples many years together, the birth of a child, or a graduation.

Do you offer color or sepia photos?
We do offer sepia Letter Art photos for an extra charge. To get information about pricing please contact us at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it   We do not offer color photographs. In order to decipher that each photo displays a letter there must be a certian level of contrast, and that level is not achieved in a color photo.

Will my photos discolor over time?
We use neutral pH matte board and photo safe tape to ensure the life long quality of your unique Letter Art keepsake.

What size are the Letter Art photos?
Each unique Letter Art photo is displayed behind a 3 1/2” square cutout on neutral Ph matte board.

How big are the frames?
The size of the frame depends on the number of letters in your name or inspirational word.

Framed Name Sizing(add approx. 2" for premium frames)
3 Letters = 10 1/2” x 19 1/2”
4 Letters = 10 1/2” x 24”
5 Letters = 10 1/2” x 27 1/2”
6 Letters = 10 1/2” x 32”
7 Letters = 10 1/2” x 36”
8 Letters = 10 1/2” x 40 1/2”
9 Letters = 10 1/2” x 44”
10 Letters = 10 1/2”x 48”

Signature Board Size(approx.)
3-10 Letters - 27" X 39"

How many letters can my word or name be?
3 – 10 letters.

Canvas Sizing
Coming Soon

What if I need more than 10 letters?
If you would like your Letter Art to be more than 10 letters or less than three please contact us at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it for a custom order quote.

Can I order my Letter Art by phone?
No, you must place your order through the online system. This is to ensure proper order placement and delivery.

When will my order be shipped?
We ship our orders every Monday. All orders placed by 12am on Friday will be shipped the following Monday.
 
Can I rush ship my order?
If you need your order made and shipped before our designated shipping date we will rush produce your order for an additional $20. If you need to have your 'original keepsake' overnighted, additional shipping will apply. To have your Letter Art rush shipped please email This e-mail address is being protected from spam bots, you need JavaScript enabled to view it before you place your order. You can also call us at 1-(888)-796-9995.

Do you offer Letter Art gift certificates?
No, We do not offer gift cards.

What is your return policy?
We have a 100% money back guarantee on all of our frames. If for any reason you are not satisfied with your order just ship it back to us and we will refund you your purchase price excluding shipping and handling.

Who can I contact with questions about my order?
You can contact our sales team at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it with any questions regarding your order.

What is the average turnaround time?
Our 'original keepsakes' ship every Monday. Once shipped, most orders take between 3 and 5 days to arrive depending on your location.

How much is shipping?
The shipping cost will also depend on your location. To get a shipping quote just create your unique frame by picking out your letter photographs and enter your address in the shipping field.

Do you ship outside the continental US?
In addition to the continental US, we do ship to Canada, Mexico, Alaska, and Hawaii.

What carrier do you use for shipments?
We ship all of our unique keepsakes using UPS.

Do you have different shipping options?
We regularly ship UPS ground but we can ship Next Day Air for an extra charge.

Can I buy just the Letter Art photographs?
No, we do not sell the Letter Art photographs by themselves at this time.